Support

Take full advantage of our free support*

Call us toll free at 1 (866) 657-5880×2**, use our online Chat Support

or email us at [email protected].

Premium support with Service Level Agreement (SLA)

Starts at $9900 CAD per year

We don’t limit our clients to a support term – any customer with a valid paid license has access to unlimited technical support. We guarantee community support for two years beyond a version release date.

For up to 50 support/feature request/hot fix requests.

No annual carryover; guaranteed 36 hour response.

Benefits of premium support

Premium support provides technical support with a guaranteed 36 hour response time. Basic development and usage guidance assistance are also provided. This support option grants the customer priority access to emergency hot fixes before they are generally available. Premium support requests are always prioritized over Basic support clients.

Development, training and consulting services


We offer a variety of additional services customized to your needs. Let us know how we can help you.

*Basic Support includes basic technical support and assistance with no guaranteed response times. Support inquiries typically get a response within 24 hours, but can vary depending on support volume. No development or consulting services are provided. Basic support does not grant priority access to emergency hot fixes.

** If you are outside North America, you can call us at 1 (718) 971-9164.

Live Support Chat

During our business hours (M-F 9AM-6PM Eastern Time), we make every effort to have online Chat Support available.

Email Support

We also support the Obsidian community by monitoring and responding to our support email channel. We attempt to respond to all inquiries within 24 hours.

Wiki

If you have product questions, you can check our online wiki before posting your question.This wiki contains a full Obsidian user guide and documentation.