Take full advantage of our free support*
Call us toll free at 1 (866) 657-5880×2**, use our online Chat Support.
We don’t limit our clients to a support term – any customer with a valid paid license has access to unlimited technical support. We guarantee community support for two years beyond a version release date.
or email us at [email protected].
Obsidian Maintenance Agreement
Starts at $10900 CAD per year
Enjoy the peace of mind that comes with having our dedicated staff allocated to your needs with an Obsidian Maintenance Agreement.
The Maintenance Agreement includes:
- Guaranteed 36 hour response times (faster response terms available)
- Extending support to versions older than 2 years
- Custom sample code
- Emergency hot fixes targeted to your active version
- Installation/Upgrade assistance
- Configuration guidance
- Discounts on training and consulting services
Starting at up to 50 support/feature request/hot fix requests per year.
No annual carryover; guaranteed 36 hour response.
Benefits of Maintenance Agreement
Obsidian Maintenance agreement includes technical support with a guaranteed 36 hour response time. Basic development and usage guidance are also provided. This option grants the customer priority access to emergency hot fixes. Support requests from those that have an active maintenance agreement are always prioritized over complimentary support clients.
Development, training and consulting services
We offer a variety of additional services customized to your needs. Let us know how we can help you.
*Basic Support includes basic technical support and assistance with no guaranteed response times. Support inquiries typically get a response within 24 hours, but can vary depending on support volume. No development or consulting services are provided. Basic support does not grant priority access to emergency hot fixes.
** If you are outside North America, you can call us at 1 (718) 971-9164.
Live Support Chat
During our business hours (M-F 9AM-6PM Eastern Time), we make every effort to have online Chat Support available.
Email Support
We also support the Obsidian community by monitoring and responding to our support email channel. We attempt to respond to all inquiries within 24 hours.
Wiki
If you have product questions, you can check our online wiki before posting your question.This wiki contains a full Obsidian user guide and documentation.